The problem
Customer conversations were scattered across WhatsApp, website chat and social inboxes. Teams missed messages, repeated answers by hand and had no automation linking conversations to their business workflows.
What we built
- A unified inbox for WhatsApp, web chat and social channels
- Visual workflow automation triggered by incoming messages
- AI assistants that draft and send replies from the business's own knowledge
- Role-based access for agents, supervisors and admins
How we built it
We designed a channel-agnostic message model so every new channel plugs into the same inbox, automation engine and AI layer. AI replies are grounded in each business's knowledge base and validated before sending.